Frequently Asked Questions
Everything you need to know about the world's first vacuum insulated steel pipe.
How long does a Chill Steel Pipe keep water cold?
Our double-wall vacuum insulated stainless steel construction is designed to keep your water ice-cold for up to 12 hours, ensuring a smooth experience every time.
Is the ceramic interior coating safe and durable?
Yes, our pipes feature a proprietary ceramic bonded interior that hits like glass but offers the durability of steel. It is non-toxic, easy to clean, and will not peel or leach metallic tastes.
How do I clean my Chill Steel Pipe?
Cleaning is simple. You can use standard cleaning solutions or ISO alcohol. Because of the ceramic lining, residue buildup is minimal. Please note that while the steel body is rugged, we recommend hand washing to preserve the exterior finish.
What is your shipping policy for domestic orders?
We offer standard and expedited shipping across the United States. Orders are typically processed within 1-2 business days, and you will receive a tracking number as soon as your package departs our warehouse.
Do you offer a warranty on your products?
We stand behind our craftsmanship. Chill Steel Pipes come with a limited lifetime warranty against manufacturer defects. If your vacuum seal fails or you encounter a structural issue, we will make it right.
Can I use 14mm accessories with my Chill pipe?
Yes, our pipes are designed with a standard 14mm downstem connection, making them compatible with most 14mm male bowls, bangers, and other accessories on the market.